Last updated: May 21st, 2021
We are proud to give our users a better way to work. We also recognise that however good the maker’s intentions, technology can amplify the ability to cause great harm. That’s why we’ve established this policy. We feel an ethical obligation to counter such harm: both in terms of dealing with instances where Pijul is used (and abused) to further such harm, and to state unequivocally that the products we make at Pijul are not safe havens for people who wish to commit such harm. If you have an account with any of our products, you can’t use them for any of the restricted purposes listed below. If we find out you are, we will take action.
This policy and process applies to any product created and owned by Pijul OÜ.
- Violence, or threats thereof: If an activity qualifies as violent crime in the European Union or where you live, you may not use Pijul products to plan, perpetrate, or threaten that activity.
- Child exploitation, sexualisation, or abuse: We don’t tolerate any activities that create, disseminate, or otherwise cause child abuse. Keep away and stop. Just stop.
- Hate speech: You cannot use our products to advocate for the extermination, domination, or oppression of people.
- Harassment: Intimidating or targeting people or groups through repeated communication, including using racial slurs or dehumanising language, is not welcome at Pijul.
- Doxing: If you are using Pijul products to share other peoples’ private personal information for the purposes of harassment, we don’t want anything to do with you.
- Malware or spyware: Code for good, not evil. If you are using our products to make or distribute anything that qualifies as malware or spyware — including remote user surveillance — begone.
- Phishing or otherwise attempting fraud: It is not okay to lie about who you are or who you affiliate with to steal from, extort, or otherwise harm others.
- Cybersquatting: We don’t like username extortionists. If you purchase a Pijul product account in someone else’s name and then try to sell that account to them, you are cybersquatting. Cybersquatting accounts are subject to immediate cancellation.
- Infringing on intellectual property: You can’t use Pijul products to make or disseminate work that uses the intellectual property of others beyond what is permitted by European copyright law.
While our use restrictions are comprehensive, they can’t be exhaustive — it’s possible an offence could defy categorisation, present for the first time, or illuminate a moral quandary we hadn’t yet considered. That said, we hope the overarching spirit is clear: our products are not to be harnessed for harm, whether mental, physical, personal or civic. Different points of view — philosophical, religious, and political — are welcome, but ideologies like white nationalism, or hate-fuelled movements anchored by oppression, violence, abuse, extermination, or domination of one group over another, will not be accepted here.
How to report abuse
For cases of suspected malware, spyware, phishing, spamming, and cybersquatting, please alert us at email@example.com.
For all other cases, please let us know by emailing firstname.lastname@example.org. If you’re not 100% sure if something rises to the level of our use restrictions policy, report it anyway.
Please share as much as you are comfortable with about the account, the content or behaviour you are reporting, and how you found it. Sending us a URL or screenshots is super helpful. If you need a secure file transfer, let us know and we will send you a link. We will not disclose your identity to anyone associated with the reported account.
Someone on our team will respond as soon as possible to let you know we’ve begun investigating. We will also let you know the outcome of our investigation (unless you ask us not to, or we are not allowed to under law).
Adapted from the Basecamp open-source policies / CC BY 4.0.